What is Tidio?
Tidio is a 3rd-party service that can be integrated with your website to allow visitors to engage in real-time (live) chat with you or your staff members.
This Documentation is DSA-Specific
If you or your office are not within the Division of Student Affairs, we'd recommend you reach out to your unit's IT team about integrating Tidio to your wesbite.
Adding Tidio to Your Website
Submit a Request
- If you have not already submitted a request, go to: https://studentaffairs.colostate.edu/resources/resources-faculty-staff/live-chat-on-your-website/
- Fill out the form and submit
- The “Email Address to be Associated with Tidio (Chat) Account” is what you will use when signing into the chat service. We recommend this be a general office email address so that it is easier to share among staff who might need to access the chat dashboard.
Plugin Activation & Setup
- DSA Web will install and setup of the plugin on your site
- DSA Web will then create a Tidio account for you to use
- You will receive an email with your Tidio account credentials
Accessing & Using Tidio
- Note that, while your website visitors will be chatting directly from your website (using a widget in the corner on your webpages), you will be responding from within the Tidio dashboard
- Once you’ve been given your account credentials, you can sign into the Tidio, you can login by going to: https://www.tidio.com/panel/login
- Most of your use of Tidio will exist solely within the “Conversations” tab (the chat bubble icon listed in the left-hand menu)
- Whenever a visitor of your website uses the chat tool, you will see a new conversation appear and can start chatting just like you would with any other chat system
Additional Tidio Tools/Resources
- Tidio has mobile apps as well as a desktop app that you can use to also access the Tidio dashboard
- You can configure different notifications by going to Settings -> Notifications
- Feel free to explore the other options in the dashboards and please email dsaweb@colostate.edu if you have any questions!